Store Policy

Please be sure to read the shipping policy before placing an order or making payment, ALL SALES ARE FINAL.

Damaged Product?

When reporting the damaged product, please include the following information:

A description of the problem.
Details about how the order was packaged.
Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).

Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.

CONTACT- info@soloyosy.com OR DM US on isntagram @soloyo_brand

Exchange?

Item must be unworn, in new condition with the original packaging.
To proceed with the exchange, we need the following information
Full name and last name
Tracking Number
Description of why you want to exchange your order
Include at least 3 pictures of the product
You must send all the information to info@soloyosy.com or DM US on Instagram @soloyo_brand

Once your exchange is accepted, we will contact you again to provide you with a return address.

Customers are responsible for all exchange/return shipping costs.

QUESTIONS?

If you have any questions, DM US on Instagram @soloyo_brand and we will contact you as soon as possible.

For us you are more than a customer, you are part of the family, we always make sure that everything is delivered to you on time.

LEARN ABOUT SOLOYOBRAND and discover the meaning.